Streamline - Crytycal Services Management

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Crytycal Services Management (CSM) prides itself on being the leader in the area of critical event monitoring, reporting and proactive network infrastructure support. CSM is taking state-of-the-art to the next level with Communicado's STREAMLINE Service Management Platform for converged communications.

STREAMLINE is a management offering that removes availability and continuity risks for businesses while enabling the vast channel of integrators with the platform and services ecosystem they need to play a value-creating managed service role.

The key features of Streamline are:

- Pre-deployment assessment to determine VoIP readiness
- Real-Time QoS monitoring and alerting
- Packet capture and application performance metrics
- A “replay” tool to rewind the IP network to the time of a network fault
- Remote Access back to Customer Site for Maintenance