Crytycal Services Management is a communications industry leader in the area of critical event monitoring, reporting and proactive network infrastructure support.  In today’s world of rapidly converged and complex networks, it is essential for service providers and voice/data network managers to control costs and manage systems intelligently in a multi-vendor environment. CSM's products and services are uniquely designed to address these needs with vendor-independent tools for monitoring the health of a wide range of network elements.  These integrated products provide an end-to-end solution backed by a first class service organization that has been partnering with industry leaders both nationally and internationally for over a decade.