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CSM is the telecom service provider's silent monitoring partner. We stay working in the background and provide you with timely and detailed information regarding the status of your customer's networks. We contract and communicate only with you, the service provider.
BENEFITS:
1) You Remain The Only Visible Provider
2) Immediate and Detailed Information
2) Higher Customer Satisfaction
3) Reduce Maintenace Costs
* Be alerted of potential problems BEFORE your customers are.
* Fix the problem BEFORE your customer even knew there was one.
* Relieve customer's fears knowing someone is ALWAYS watching their system.
* Save money by being able to fix problem remotely when alerted early
* Escalation of events - Will notify next person in line until we receive confirmed acceptance of alarm delivery.
* Weekly/Monthly Reports - (volume of alarms, categories of alarms)
* Reduce 'truck-roll' expense by having detailed early warning information.
Click Here For Monthly Monitoring Program Breakdown
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The Enterprise(i) and the CSM 2000 Series are the distributed intelligence tools of the CSM solutions product line. Basic monitoring applications can benefit from the 2000 series model, whereas more advanced monitoring applications are better suited for the Enterprise(i). The particular model needed for your application is based on the demands of the site and the number of elements to be monitored. The key is the units are designed to monitor host independent. Whether monitoring legacy equipment, state-of-the-art datacom systems or alarm contact closure devices, this product provides effective monitoring, reporting and corrective actions regardless of the equipment source.
Major Features include:
(Depending upon model chosen)
- Secure in-band or dial-up access to all managed devices
- Monitoring legacy systems via multiple serial ports
- Communication with NOC in-band (LAN/WAN) or dial-up (PSTN)
- Dial-up back-up to re-route fault reporting around network outages
- SNMP Proxy Agent for legacy systems - supports reporting to any NMS
- SNMP Segment Manager - query or set any MIB objects in managed elements
- Environmental monitoring
- Power fault filter, correlation and threshold functions
- On-site fault correction through automated scripts
- Data storage
- Internal UPS with battery management
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| IRISnGEN Proactive Remote Alarms Management |
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Crytycal Services Management's products maximize your revenues while minimizing your costs. IRISnGEN provides you with sophisticated alarms management, automated fault correction, and activity analysis in an easy-to-use Windows environment. IRISnGEN is a client-server applications suite that operates with Windows 2000 Server and Microsoft SQL Server Database engine. The IRISnGEN client operates on personal computers running Windows 2000 or Windows XP.
Optional Feature Packages:
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Specific Monitoring Application Information (click here) |
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Monitoring Programs
Specific Application Info
Printable PDF files for specific monitoring applications
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